The customer code is the reference number by which you, as the customer (the so-called release-to-party), are known to the shipping line/ship agent. When the shipping line/ship agent announces that your containers will soon be processed through the Secure Chain, you will receive this customer code from them. As a customer of the shipping line/ship agent, you next inform your supply chain partners about the new procedure. This gives all parties ample time to prepare. Once everyone in your chain is ready, enter the customer code into your selected Portbase service – Cargo Controller or Cargo Release Manager. Doing so tells the shipping line/ship agent that you are ready and that you will start releasing the containers through the Secure Chain. Please note: If you are a customer of multiple shipping lines/ship agents, you will receive a separate customer code from each of them. More information about using the customer code is available here.