PIN code fraud is the misuse of the PIN codes that shipping lines/ship agents provide to their customers for collecting containers at the terminals. With the introduction of the Secure Chain, these PIN codes are eliminated from the release and collection process. Please contact the Seaport Police for more information about PIN code fraud.
What is PIN fraud? Read article
The Secure Chain makes the release and collection process of deepsea and shortsea containers in the port of Rotterdam significantly more secure and reliable. As PIN codes are completely eliminated from the process, this form of fraud is no longer possible. Unfortunately, criminals are always looking for new avenues to commit fraud. Please contact the
This is certainly an important reason to make the release and collection process of import containers more secure and reliable by means of a new operational approach. This allows us to kill two birds with one stone. Participants in the Secure Chain also benefit from the enhanced protection of sensitive data (important from a compliance
Is the Secure Chain not simply aimed at combating (drug-related) crime? Read article
The technical implementation of the Secure Chain runs via the Port Community System of Portbase. All shipping lines/ship agents and many logistics service providers and inland operators already utilise Portbase’s services. For these existing services, they pay a subscription fee and a usage fee based on cost recovery. For the release and collection of containers
What are the costs of the Secure Chain for users? Read article
The development of the Secure Chain and its implementation via the services of Portbase have been made possible in part by the Port Alliance Rotterdam, the National Growth Fund / Digital Infrastructure Logistics (DIL) and the Port of Rotterdam Authority. Port Alliance Rotterdam is a broad public-private partnership in which various government bodies (Police, Public
Who finance the Secure Chain? And why these parties? Read article
All containers arriving in Rotterdam under the supervision of the 12 largest deepsea shipping lines/ship agents are now being released through the Secure Chain. The focal point for 2026 is connecting the shortsea sector and (after that) the participation of the remaining deepsea parties. More information about the phasing is available here.
When will all releases in Rotterdam run through the Secure Chain? Read article
As the neutral logistics platform for the Dutch ports, Portbase was asked by the port business community to lead the technical development of the Secure Chain. To facilitate this, an additional authorisation layer was added to the existing digital services within the Port Community System. This minimises the impact of the Secure Chain’s implementation. For
What role does Portbase play in the Secure Chain? Read article
Certified Pick-Up is the solution devised by Port of Antwerp-Bruges to make the release process in the port of Antwerp more secure. There are major similarities in the way Certified Pick-Up and the Secure Chain work, but major differences are present as well. The Secure Chain works supplemental to existing port processes and the available
What is the difference between the Secure Chain and Certified Pick-Up in Antwerp? Read article
The Secure Chain is a broad partnership of businesses and government bodies to boost the resilience of port logistics processes. Portbase has been requested to realize a substantial part of the technical solution via the Port Community System of the Dutch ports, making use of the existing digital service provision for the core processes in
What is the difference between the Secure Chain and Portbase? Read article
Yes, a start has now also been made with the gradual connection of the shortsea sector in the port of Rotterdam.
